The Challenge SMEs Face in the AI Era

Small and medium-sized enterprises (SMEs) and healthcare providers are drowning in manual tasks — from customer service calls and compliance reporting to pharmacy follow-ups and administrative paperwork. Large enterprise platforms like SAP (Systems, Applications, and Products in Data Processing), Oracle, and IBM (International Business Machines) offer powerful tools, but they’re often too expensive, complex, and resource-heavy for SMEs to adopt effectively.

VisionXY7: AI That Works With You, Not Instead of You

VisionXY7 is a research-led AI innovation platform built on six years of doctoral research in AI-enabled management control, predictive strategy execution, and human-in-the-loop (HITL) governance. Our AI copilots are designed to support — not replace — human teams, offering automation that is affordable, safe, and scalable.

Our AI Copilot Suite Includes:

  • Customer Service Copilot: Automates FAQs, bookings, and order updates via chat, voice, or video — available 24/7.
  • Compliance Copilot: Generates GDPR (General Data Protection Regulation), ESG (Environmental, Social, and Governance), and financial reports while tracking deadlines and reducing regulatory risk.
  • Healthcare Copilot: Proven in UK pharmacy pilots, automates New Medicine Service (NMS) follow-ups, improving patient safety and freeing up clinical time.

Scientific Alignment with Gartner’s CCaaS Standards

VisionXY7’s architecture aligns with Gartner’s evaluation criteria for CCaaS (Contact Centre as a Service) platforms, as outlined in the Gartner’s CCaaS standard

  • Multichannel Routing & Workflow Orchestration: Our copilots support both self-service and assisted-service models, integrating speech analytics and real-time decision support.
  • Agentic AI: VisionXY7 uses agentic AI — autonomous systems that execute tasks while maintaining human oversight — enabling safe and efficient automation.
  • Predictive Analytics & KPI Forecasting: Embedded analytics support both customer experience (CX) and employee experience (EX), a dual focus Gartner identifies as essential.
  • Vertical-Specific Models: Our pilots in healthcare and compliance demonstrate tailored AI solutions for regulated sectors.
  • Innovation Roadmap: Includes multi-agent orchestration, retrieval-augmented generation (RAG), and vertical-specific natural language processing (NLP) models.

Platform Integrations That Matter

VisionXY7 is designed to integrate with leading CCaaS and cloud platforms:

  • Amazon Connect (AWS): Leverages Amazon Web Services (AWS) for scalable infrastructure, Contact Lens for analytics, and Lex for chatbot development.
  • Five9 Intelligent CX: Offers AI studio tools, generative AI (GenAI) capabilities, and deep CRM (Customer Relationship Management) integrations with Salesforce and ServiceNow.
  • Microsoft 365 Copilot: Used internally to automate workflows, generate content, and prototype client-facing copilots via Copilot Studio.

Business Model & Market Opportunity

  • SaaS (Software as a Service): VisionXY7 operates on a subscription model (£99–£499/month), with optional add-ons for compliance and healthcare.
  • Low-Risk Pilots: 2–6 week pilot programmes allow SMEs to test before scaling.
  • Scalable Impact: Designed for multi-industry deployment — from healthcare and finance to HR and operations.
  • Market Size: UK SME market exceeds 5.5 million businesses; compliance software and healthcare AI markets combined exceed $70 billion.

VisionXY7 Is Already Operating in the Future

Gartner forecasts that GenAI-enabled customer support will eclipse traditional CCaaS spend by 2029. VisionXY7 is already there — deploying AI copilots that automate pharmacy follow-ups, compliance reporting, and customer service with measurable impact.

We don’t just build AI. We validate it through scientific methods, pilot it in real-world environments, and scale it with governance.